Teckst
4.8
30
Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. It offers SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets. It allows users to select and send messages from a pre-written message database and offers integration with Salesforce, Zendesk, and more.
Strengths
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Omnichannel
Supports multiple messaging channels
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Automation
Automates repetitive tasks
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Analytics
Provides detailed analytics and reporting
Weaknesses
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Limited Integrations
Integrates with a limited number of third-party apps
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Pricing
Pricing is not transparent
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Complexity
Can be complex to set up and use
Opportunities
- Messaging is a growing market
- Opportunity to expand to new markets and industries
- Opportunity to add new features and integrations
Threats
- Competitive market with many established players
- Regulatory changes could impact the messaging industry
- Security breaches could damage reputation and customer trust
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https://www.teckst.com/capterra-landing-page/
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Teckst Plan
Teckst offers a pay-per-use pricing model with different versions based on the number of agents and features needed.
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