tawk.to
4.5
172
tawk.to is a messaging and customer management software that allows communication and transactions with billions of customers. It is the most widely used chat application with a 98% customer satisfaction score. It offers real-time monitoring and chatting with customers, a built-in ticketing and support center, and a help center for customers to help themselves. It is 100% free and has plugins available for popular CMS and eCommerce platforms. It is easy to use across all devices and provides 24/7 live support.
Strengths
-
Free
No cost for basic features
-
Customizable
Can be tailored to fit specific business needs
-
Multilingual
Supports over 45 languages
Weaknesses
-
Limited Integrations
Does not integrate with all popular platforms
-
Limited Analytics
Basic reporting and analytics features
-
Limited Automation
Limited automation and workflow capabilities
Opportunities
- Increasing demand for live chat solutions
- Continuously adding new features and integrations
- Opportunity to expand into new markets
Threats
- Competing with established players in the market
- Potential security vulnerabilities and data breaches
- Decreased demand due to economic recession
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tawk.to Plan
tawk.to offers a free version with basic features and a paid version with advanced features starting at $15/month.
Free
Free
Per Month
Free forever
Unlimited properties, widgets, and agent seats
Support center for messaging and ticketing emails
Knowledge Base
Direct Chat Links
Profile Pages
Chat Pages
Webhooks
Direct and group messaging
Departments
Reporting and analytics
Searchable chat history
Shortcut message templates
Automated trigger messages
Widget Cards
Live typing preview
24/7 live support
Remove Branding
19
1 Properties Per Month
Replace our branding with your own and white label the widget, ticketing email, chat pages, and Knowledge Base.
Remove tawk.to branding from your widget, email, chat page, and knowledge base
Whitelabeled ticketing email footer and URL
Whitelabeled direct chat link URL
Whitelabeled chat page URL
Whitelabeled Knowledge Base URL
Add your custom link to the widget footer
24/7 live support
Video + Voice + Screensharing
29
1 Properties Per Month
Enable video calls from the widget, chat page or direct chat link
Allow voice calls from the widget, chat page, or direct chat link
Screen sharing
24/7 live support
Hired Agents
1
1 Properties
Monthly Hired Agent Service from $1/hour.
Hired Chat Agents
Training and onboarding
All time zones
24/7 support
Virtual Assistants
7
1 Properties
Monthly Virtual Assistant services starting at $7/hour.
Talent acquisition and matching service
Candidate prescreening
Dedicated email and virtual phone number
Group chats and Direct Messaging
VA liaison services
Onboarding and training
Daily end-of-day reports
Monthly service with no long-term contracts
24/7 live support
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
