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Customizable
Supportbench can be tailored to fit the unique needs of any business.
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Omnichannel Support
Supportbench allows businesses to provide support across multiple channels, including email, chat, and social media.
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Automation
Supportbench offers automation features to streamline support processes and improve efficiency.
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Pricing
Supportbench can be expensive for small businesses or startups.
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Learning Curve
Supportbench can be complex and may require some training to use effectively.
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Limited Integrations
Supportbench may not integrate with all the tools a business uses, which can be a drawback for some users.
- Supportbench has the potential to expand its features and capabilities to meet the evolving needs of businesses.
- The market for customer support software is growing, which presents an opportunity for Supportbench to gain more customers.
- Supportbench can form partnerships with other software providers to expand its integrations and reach more customers.
- There are many other customer support software providers in the market, which can make it difficult for Supportbench to stand out.
- An economic downturn could lead to businesses cutting back on expenses, including customer support software.
- As Supportbench handles sensitive customer data, any security breaches or data leaks could damage its reputation and lead to loss of customers.
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Review Distribution
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👍
High - rated users
Supportbench was made for and by someone who knows how to support customers, and isn't just a product bolted on top of a sales platform. The workflows presented for support agents is very intuitive, and the ability to log multiple touch points from different platforms is incredible. It has an incredibly bright, visual interface which informs an agent's workflow, not just showing them a backlog of cases or tickets to work on.Supportbench has an abundance of features, with more being added seemingly daily. While you can easily get setup quickly, it can take some time to activate some of the more powerful features, such as workflows/automation; however, with Supportbench's amazing support team, these cons are easily overcome.
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🤔
Average - rated users
It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails.You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated.
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👎
Low - rated users
The Omnichannel range of communication with Supportbench has been endlessly helpful. We’ve never had such a cohesive system with multiple touch points before; from email, to phone to chat to social. It’s allowed us to finally work in a way that suits our specific customers’ preferences.Supportbench is valuable in so many ways, but it’s a pretty robust platform and it’s going to take a while to access all feature sets.
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Supportbench Plan
