Sugar Serve is SugarCRM's flagship customer service solution that brings you a high-definition view of your customer experience. Serve is a cloud-based customer service and support solution optimized for the needs of organizations. Creating better customer experiences with Sugar Serve platform to increase customer satisfaction, allowing you to access the most relevant customer information and deeper insights to drive more informed decisions and faster resolution times. We believe in letting the platform ensure proper response and resolution times, monitor customer satisfaction, and meet your customers' needs across the full range of support channels, including email, voice, chat, and chatbots, while also providing robust self-service solutions. With Serve, you can get busy being less busy. With Serve, you let the platform do the work.