Sprinklr Service | Workflos AppStore

Sprinklr Service

4.4

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Sprinklr Service is a cloud-based CCaaS platform that offers self-service options for customers, allows agents to serve customers across multiple channels, and provides leadership with visibility into contact center operations. It is powered by AI.

Website

http://www.sprinklr.com

Developer

Sprinklr

HQ Location

New York

Year Founded

2009

Number of Employees

4,192

Twitter

@Sprinklr

Strengths

Comprehensive

Offers a wide range of social media management features
Scalable

Can handle large volumes of social media interactions
Analytics

Provides detailed social media analytics and reporting

Weaknesses

Complex

Can be difficult to navigate and use for beginners
Expensive

Pricing may be too high for small businesses
Integration

May require additional integration with other tools for full functionality

Opportunities

Can expand into new markets and industries
Can form partnerships with other social media and marketing tools
Can continue to innovate and improve social media management features

Threats

Facing competition from other social media management tools
May face increased regulation and scrutiny of social media data usage
Economic downturns may lead to decreased demand for social media management tools

Ask anything of Sprinklr Service with Workflos AI Assistant

http://www.sprinklr.com

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