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Reliable
Highly reliable alerting and incident management system
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Customizable
Flexible and customizable to fit specific business needs
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Integrations
Seamless integrations with popular tools like Slack, PagerDuty, and Jira
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Pricing
Relatively expensive compared to other incident management tools
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Complexity
Can be complex to set up and configure
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Learning Curve
Steep learning curve for new users
- Growing market demand for incident management tools
- Opportunity to expand into new markets and industries
- Potential for partnerships with other SaaS providers
- Intense competition from other incident management tools
- Potential security vulnerabilities and data breaches
- Increasing regulations and compliance requirements
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Review Distribution
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👍
High - rated users
- Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis.- Some advanced/niche scheduling options are not currently possible - Data on old alerts can be difficult or impossible to obtain, depending on age - Reporting is a work in progress.
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🤔
Average - rated users
VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that. There are a decent number of integrations with third-party services, and the Rule Engine allows you to annotate incoming alerts with additional information such as links to runbooks. In terms of price, you'll pay a lot less than you will for competing products like PagerDuty.Since being acquired by Splunk, VictorOps has been left to rot on the vine. There have been virtually no new features. I was willing to excuse that when VictorOps was operating as a smaller company, but not being able to do an in-depth history of incidents in 2021 is just inexcusable. Splunk's high-pressure sales agents will constantly try to upsell you on other Splunk products. SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.
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👎
Low - rated users
Being able to create teams and configure shifts between them is one of the most helpful resources available on this platform. Splunk On-Call provides easy integrations with several tools making its configuration very easy to set up.It may get a little tricky when wanting to schedule shifts between multiple teams and users. If you don't define how shifts should be previously, Splunk On-Call won't be helpful at this step.
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