Splashtop Remote Support | Workflos AppStore

Splashtop Remote Support

4.4

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Splashtop is a remote support solution for managed service providers, IT professionals, and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping, and user management functionalities. It is available in both cloud-based and on-premise deployment options and offers two different pricing plans based on the number of features offered and the number of computers connected. The solution enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software and features chat and remote printing capabilities. The vendor offers online support to customers and now offers flexible monthly subscriptions.

Website

https://www.splashtop.com/remote-support

Strengths

Ease of use

Intuitive interface and simple setup process
Multi-platform support

Works on Windows, Mac, iOS, and Android devices
Fast connection

Low latency and high-quality video and audio streaming

Weaknesses

Limited features

Lacks some advanced features found in other remote support tools
No mobile device control

Cannot remotely control mobile devices
Limited customization

Limited ability to customize the interface and branding

Opportunities

Increasing demand for remote support tools due to remote work trends
Opportunity to integrate with other business tools to provide a more comprehensive solution
Opportunity to expand into new geographic markets

Threats

Competitive market with many established players
Increased scrutiny on security and privacy of remote support tools
Potential decrease in demand due to economic downturn or recession

Ask anything of Splashtop Remote Support with Workflos AI Assistant

https://www.splashtop.com/remote-support

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Review Distribution

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High - rated users

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.
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Average - rated users

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.
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Low - rated users

The software was difficult to use and had a lot of bugs. We experienced frequent crashes and connection issues. The customer support was unresponsive and unhelpful in resolving our issues.