Spinnaker Support
3.5
4
The company offers personalized and responsive support that is highly rated in the industry. They provide this service at an attractive price to over 1,000 customers from nine regional centers. They also offer managed services, consulting, full stack security, and vulnerability protection.
Strengths
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24/7 Support
Support available around the clock
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Cost-effective
Lower cost compared to other support providers
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Expertise
Specializes in Oracle and SAP software support
Weaknesses
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Limited Services
Only provides support for Oracle and SAP software
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No Customization
Does not offer customization services
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No Onsite Support
All support is provided remotely
Opportunities
- Opportunity to expand services to other software providers
- Opportunity to offer customization services
- Opportunity to offer onsite support services
Threats
- Competition from other support providers
- Decrease in demand due to economic downturn
- Changes in Oracle and SAP software that may affect support services
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Spinnaker Support Plan
Spinnaker Support offers a flexible pricing plan based on the customer's version and needs, starting at $12,000 per year.