Spiceworks Cloud Help Desk
4.2
308
Spiceworks Help Desk is a free help desk software designed for IT professionals to improve their internal IT help desk and business operations. It offers ticket tracking, team behavior analysis, and value articulation features. It can be installed on your server or used in the cloud.
Strengths
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Free
No cost for basic features
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Easy to use
Simple interface for managing tickets
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Customizable
Ability to create custom ticket fields and workflows
Weaknesses
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Limited features
Basic version lacks advanced features
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No mobile app
No dedicated mobile app for managing tickets
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Limited integrations
Few integrations with other software
Opportunities
- Increasing popularity among small businesses
- Opportunity to expand integrations with other software
- Potential to offer advanced features for a fee
Threats
- Competing with other help desk software providers
- Potential for security breaches and data loss
- May not be suitable for larger organizations with complex needs
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Spiceworks Cloud Help Desk Plan
Spiceworks Cloud Help Desk offers a free version with basic features and a paid version starting at $15/month with advanced features.
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
YOU HOST IT
Free
Install and run on your server.
You install, manage, and back IT up.
SSO Free Forever
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