Spiceworks | Workflos AppStore

Spiceworks

4.3

537

Request Demo

Not Claimed

Spiceworks is a cloud-based help desk and network monitoring solution designed for IT professionals. It helps manage client tickets, provides customer support through multiple channels, and tracks agent performance. The self-service portal allows users to submit tickets and track progress, while the knowledge base provides informative resources. Spiceworks also offers a team management dashboard to track key performance indicators.

Website

http://www.spiceworks.com/

Strengths

Free

No cost to use
Community

Active community for support and resources
Features

Robust set of features for IT management

Weaknesses

Ads

Advertisements can be intrusive
Complexity

Can be overwhelming for small businesses
Limited Integrations

Not as many integrations as other IT management tools

Opportunities

Opportunity to expand into new markets
Opportunity to form partnerships with other IT companies
Opportunity to add new features to stay competitive

Threats

Competition from other IT management tools
Security concerns could lead to loss of trust
Economic downturn could lead to decreased demand

Ask anything of Spiceworks with Workflos AI Assistant

http://www.spiceworks.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

Review Distribution

👍

High - rated users

Customers love that Spiceworks is free and useful for small companies.
🤔

Average - rated users

Array.Array.
👎

Low - rated users

Customers have reported numerous issues with Spiceworks, including poor customer support and technical issues.