SpiceCSM Automation Suite
0
0
A platform for managing systems of systems.
Strengths
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Customizable workflows
Ability to create and modify workflows to fit specific business needs
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Integration capabilities
Ability to integrate with other software and systems
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Robust reporting
Comprehensive reporting and analytics capabilities
Weaknesses
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Steep learning curve
Complexity of the software may require extensive training
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Limited mobile access
Limited functionality on mobile devices
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High cost
Relatively expensive compared to other automation software
Opportunities
- Growing demand for automation software in various industries
- Opportunity to expand integration capabilities with other software and systems
- Opportunity to offer more customization options to customers
Threats
- Competition from other automation software providers
- Decreased demand for automation software due to economic factors
- Increased scrutiny on data security and privacy may impact customer trust
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http://www.spicecsm.com
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SpiceCSM Automation Suite Plan
SpiceCSM Automation Suite offers a flexible pricing model with three versions, starting at $99/month, and additional features available for purchase.
Automation Suite
Free Trial
0 Custom Custom
NA
Low-Code Visual Process Editor (Automated)
Automated Business Rules Engine
Abstract Builder (Hosted IDE)
Database Builder
Process driven API calls
Administration Console
Report Builder design module
Professional
100
1 User Month
NA
Unified User Interface (UUI)
Customizable CRM
Guided Process / Agent Scripting
Multiple Brands / Campaigns
Skills Based Routing
Universal CTI (telephony) Connector API
Advanced Company, Campaign, Account, Case (ticket) Management
Standard reports
Knowledgebase
Visual Process Editor (Basic)
Robust decision tree logic
Data collection forms
Variable based workflow logic
Scheduled business rules
Embed process content to a public URL
Theming Engine (white label)
Surveys capability
Abstract builder (Spice Hosted IDE)
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
