Spearline | Workflos AppStore

Spearline

4.6

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Spearline is a network intelligence company that offers a platform for enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks. Their test calls replicate the customer experience and immediately flag any customer-impacting issue that is detected, leading to proactive monitoring and quicker resolution times. Their product offering includes Voice Assure In-Country, Voice Assure Interstate, and Voice Assure Realtime.

Website

http://www.spearline.com/

Developer

Spearline

HQ Location

Skibbereen, Cork

Year Founded

2003

Number of Employees

151

Twitter

@Spearline_

Strengths

Global Coverage

Spearline has a large network of test numbers in over 70 countries.
Real-Time Monitoring

Spearline provides real-time monitoring of phone numbers to ensure quality and reliability.
Customizable Testing

Spearline allows for customizable testing scenarios to fit specific business needs.

Weaknesses

Limited Features

Spearline may not have as many features as other SaaS products in the same category.
Pricing

Spearline may be more expensive than other SaaS products in the same category.
Complexity

Spearline may have a steeper learning curve for users who are not familiar with the product.

Opportunities

Spearline has the opportunity to expand its network of test numbers and increase its global coverage.
Spearline has the opportunity to add new features to its product to stay competitive in the market.
Spearline has the opportunity to form partnerships with other companies to increase its reach and customer base.

Threats

Spearline faces competition from other SaaS products in the same category.
Spearline may face regulatory challenges in certain countries that could limit its global coverage.
Spearline may face challenges from technological changes that could disrupt its product or make it obsolete.

Ask anything of Spearline with Workflos AI Assistant

http://www.spearline.com/

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Review Distribution

👍

High - rated users

Really easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats.No major cons. They're really helpful and supportive.
🤔

Average - rated users

Voice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics.Rather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type.
👎

Low - rated users

Spearline's tool gets me qualified reproduceble and, most importantly, proactive feedback. Leaving me more than enough time to resolve the issue or build a workaround.Spearline is a great testing tool, but it's not perfect. It can't fix the underlying problem, only identify it for you. You get as much out of it as you can extract from the feedback it gives you, so in the end you as the user are still the one carrying all the weight. Not necessarily negative critique or a bad thing, but you'll need a bit of time to get used to the new process, have to integrate the alerts on your end and make sure everyone in your admin team knows how to interpret the feedback Spearline can give you.