Sparkcentral by Hootsuite
4.2
69
Sparkcentral by Hootsuite is a social customer care solution that allows you to manage inquiries from various channels in one place, integrate customer data, collect feedback, and customize bots for personalized service. It is trusted by clients such as Emirates, Air Canada, and Slack.
Strengths
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Omnichannel support
Ability to manage customer interactions across multiple channels
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Automation
Automated workflows and responses to improve efficiency
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Analytics
In-depth reporting and analytics to track performance and customer satisfaction
Weaknesses
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Limited integrations
Integration options with other software may be limited
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Pricing
Pricing may be higher compared to other similar software
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Learning curve
May require some training to fully utilize all features
Opportunities
- Opportunity to expand into new markets or industries
- Potential to add new features or integrations to stay competitive
- Opportunity to form partnerships with other companies to enhance offerings
Threats
- Competition from other similar software providers
- Potential impact of economic downturn on customer demand
- Changes in regulations or compliance requirements may impact software usage
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Sparkcentral by Hootsuite Plan
Sparkcentral by Hootsuite offers a customizable pricing plan based on the number of agents and channels, starting at $1,500/month.
Starter Package
$
Unlimited amount of seats
Best for starters in
Messaging
Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform
Access to all platform features
Basic chatbot and automation options
No API integrations
Up to 2000 closed conversations/month
Self service onboarding 24/7 support
Omnichannel Package
$$
Unlimited amount of users
Best for growing Messaging Teams
Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS
Access to all platform features
AI based chatbot and automation options
Standard API integrations
Up to 5000 closed conversations/month
Guided onboarding 24/7 support
Enterprise Package
$$$
Unlimited amount of users
Best for advanced organizations
Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS
Access to all platform features
Advanced AI based chatbot and automation options
Advanced API integrations
Custom amount of closed conversations/month
Customer Success Manager 24/7 support
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
