Loom Systems' Sophie is an AIOps platform that uses log analytics, cross-applicative events correlation, and problem prediction measures to help businesses improve IT operations and prevent incidents. It allows administrators to conduct root cause analysis and make informed decisions based on data-driven insights or recommendations in real-time. The platform uses artificial intelligence and machine learning to automate log analysis processes and reduce mean time to detect or discover (MTTD). It also offers a centralized event management system to triage issues and automatically detect unknown problems.