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SolarWinds Web Help Desk
3.8
56
SolarWinds® Web Help Desk® is a help desk and service desk ticketing and asset management software that simplifies and streamlines support from initial request to resolution. It features a single web interface to manage all support requests, an easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets, and a pragmatic approach to applying ITIL best practices. It also includes the ability to automate and schedule discovery of hardware and software assets in your IT infrastructure, track asset history including ownership and related service requests, and a built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users.
Strengths
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Customizable ticketing system
Allows for tailored workflows and automation
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Integrations with other SolarWinds products
Seamless integration with other IT management tools
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User-friendly interface
Easy to navigate and use for both technicians and end-users
Weaknesses
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Limited reporting capabilities
May not provide enough data for some organizations
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No mobile app
May be inconvenient for technicians who need to access the system on-the-go
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Limited customization options for end-users
May not meet the needs of organizations with specific requirements
Opportunities
- Potential to reach new customers and increase revenue
- Opportunity to provide more value to customers
- Potential to attract more customers and meet the needs of existing ones
Threats
- May lose market share to other products
- Potential for data breaches or other security issues
- May need to adapt to changing market demands
Ask anything of SolarWinds Web Help Desk with Workflos AI Assistant
http://www.solarwinds.com
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SolarWinds Web Help Desk Plan
SolarWinds Web Help Desk offers a tiered pricing model based on technician count, with features including ticket management, asset tracking, and reporting.