Softbrik Feedback
4.2
10
Softbrik offers Voice AI based customer feedback, surveys & support tools that allow businesses to communicate with customers through Voice-to-Text Messages in over 30 languages on the browser. The platform replaces live calls with AI grouped 2-way voice messages, increasing NPS engagement by up to 70% while reducing the cost of support by 80%.
Strengths
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User-friendly
Easy to use for both customers and businesses
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Customizable
Allows businesses to tailor feedback forms to their specific needs
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Real-time analytics
Provides businesses with immediate insights into customer feedback
Weaknesses
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Limited integrations
May not integrate with all the tools a business uses
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Limited features
May not have all the features a business needs for comprehensive feedback management
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Limited customer support
May not have extensive customer support options
Opportunities
- Could expand integrations to appeal to more businesses
- Could add more features to become a more comprehensive feedback management tool
- Could partner with other SaaS products to offer a more complete suite of tools
Threats
- May face competition from other feedback management tools
- May see decreased demand during an economic downturn
- May face increased scrutiny over data privacy and security
Ask anything of Softbrik Feedback with Workflos AI Assistant
https://softbrik.com
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Softbrik Feedback Plan
Softbrik Feedback offers a free version with limited features and a paid version starting at $29/month with additional features.
START-UP
129
3 3 Per Month
3 User License
3 User Licenses Default Content ML/AI Tags 5 Trust Forms 5.000 Yearly Feedback Messages Own Branding on Trust Forms + NPS Trust Design 500 Stak Issues Own E-mail Branding Fixed E-Mail Templates Basic Analytics Translation Sentiment Analysis Up to 3 Languages Own Subdomain Community Support
BASIC
29
1 One User Per Month
Personal User License Default Content ML/AI Tags 2 Trust Forms 1.000 Yearly Feedback Messages Neutral branding on trust forms Default Trust Design 100 Stak Issues Neutral Email Branding Fixed E-Mail Templates Translation Sentiment Analysis Choose Your Language Community Support
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