SmileBack | Workflos AppStore

SmileBack

4.7

Request Demo

Not Claimed

SmileBack is a SaaS platform that helps helpdesks and IT support professionals gather feedback from customers. It has a high survey reply rate and provides actionable insights to help businesses attract and retain customers. SmileBack was founded by helpdesk professionals and specializes in feedback.

Website

https://www.connectwise.com/

Developer

ConnectWise

HQ Location

Tampa, FL

Year Founded

1982

Number of Employees

2,820

Twitter

@ConnectWise

Strengths

Ease of use

Intuitive interface and simple setup process
Customizable surveys

Ability to create tailored surveys to fit specific needs
Real-time feedback

Instant notifications and reporting for quick response to customer feedback

Weaknesses

Limited integrations

Few integrations with other software and platforms
Pricing

Relatively high pricing compared to similar products
Limited features

Lacks some advanced features such as sentiment analysis and text analytics

Opportunities

Opportunity to expand integrations and features to attract more customers
Potential partnerships with other SaaS companies to increase market reach
Opportunity to expand to international markets and offer multi-language support

Threats

Increasing competition from similar products in the market
Potential decrease in demand due to economic downturn or recession
Potential impact of new data privacy regulations on data collection and storage practices

Ask anything of SmileBack with Workflos AI Assistant

https://www.connectwise.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

SmileBack Plan

SmileBack offers a tiered pricing model based on the number of users, with additional features included in higher-priced versions.

16-20 $ 219 0 NA MONTH

NA Unlimited reviews Automated alerts Client reports Agent performance analytics Website widget Use reviews in marketing More and more integrations White glove onboarding service Chat, phone & email support

21-39 $ 259 0 NA MONTH