Smiddle Omnichannel
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Smiddle Omnichannel is a software product that provides messaging between business clients, users of instant messaging services and contact center agents. It allows processing messages from all messengers in a single window, chatbot connection, formation of template messages, transfer of files, images, photos, storing the history of calls and chats, rising history of dialogs with operator, voice communication, and flexible statistics.
Strengths
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Omnichannel
Seamless integration across multiple channels
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Automation
Automated workflows for increased efficiency
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Analytics
In-depth analytics for data-driven decision making
Weaknesses
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Complexity
May be too complex for small businesses
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Cost
Higher cost compared to some competitors
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Customization
Limited customization options
Opportunities
- Growing demand for omnichannel solutions
- Opportunity to expand into international markets
- Opportunity to form partnerships with complementary SaaS products
Threats
- Intense competition in the SaaS market
- Increased focus on data security and privacy
- Potential for increased regulation of data handling and storage
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https://smiddle.com/
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Smiddle Omnichannel Plan
Smiddle Omnichannel offers a tiered pricing strategy with three versions, starting at $49/month, $99/month, and $199/month, respectively.
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