Smiddle Contact Center Solutions

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Smiddle Recording is a software solution that allows you to record, store, and analyze conversations and chats with clients. It offers voice recording, chats, videos, screens, and recording from VoIP gateway or phones. It also has additional modules for voice-to-text translation, voice analytics, quality assessment, and screen recording. The software has many search filters, accelerated wiretapping, rewinding, and the ability to leave notes and tags. It can be integrated with other systems using API and has role and access rights management.

Website

https://smiddle.com/

Developer

Smiddle

Strengths

Omnichannel Support

Supports multiple channels of communication
Customizable Workflows

Allows for tailored workflows to fit specific business needs
Real-time Analytics

Provides real-time data and analytics for better decision-making

Weaknesses

Limited Integrations

Integration options with other software may be limited
Complex Setup

May require technical expertise to set up and configure
High Cost

Pricing may be higher compared to other contact center solutions

Opportunities

The contact center solutions market is growing, providing opportunities for expansion
More businesses are looking for solutions that support multiple channels of communication
Opportunities to partner with other software providers for increased integration options

Threats

Competitors in the market may offer similar or better solutions
A recession or economic downturn could lead to decreased demand for contact center solutions
Changes in regulations could impact the use or implementation of contact center solutions

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https://smiddle.com/

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