SMART360
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SaaS platform for utility companies to manage operations, including customer onboarding and asset management. Offers support and features for customer support, billing, workforce, and asset management. Includes tools for customer experience, smart meter data collection, accurate billing, workforce automation, and purchase/inventory management.
Strengths
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Customizable
Ability to tailor the software to specific business needs
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Real-time data
Provides up-to-date information for informed decision-making
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User-friendly interface
Easy to navigate and use for all levels of employees
Weaknesses
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Limited integrations
May not integrate with all necessary software or systems
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High cost
Expensive compared to other SaaS options
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Limited customer support
May not offer 24/7 support or quick response times
Opportunities
- Potential to grow and expand into new industries or regions
- Opportunity to collaborate with other SaaS companies for increased functionality
- Growing need for data-driven decision-making in businesses
Threats
- Facing competition from well-known and established SaaS providers
- Decreased demand for SaaS products during economic downturns
- Increased scrutiny and regulations around data privacy and security
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SMART360 Plan
SMART360 offers a tiered pricing strategy with three versions, starting at $99/month, each with increasing features and capabilities.
Paid Trial
4999
One time
Utilities that are planning to adopt cloud base platform can use this package to perform the paid trial. The duration of the trial will be 8 weeks. 2 to 4 weeks to setup and 4 weeks for usage
Customer experience
Self Service - Web and Mobile
MDM
Billing & Collection
Workforce automation
Setup 1000 accounts, meter, workorders
Basic report, AI and Analytics
Support
OneUtility
6
per meter/month
This package is useful for Utilities having less than 100000 meters and would like to modernize utility operations using all-in-one cloud base software
Customer Experience
MDM
Billing & Collection
Workforce automation
Asset & Network
Spend Management
Onboarding
In-build Analytics and AI
Data Storage and Retention
Self Service - Web and Mobile
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
