-
Ease of use
Intuitive interface and simple setup process
-
Customizable surveys
Ability to create personalized surveys with various question types
-
Real-time feedback
Instant feedback and notifications for improved customer satisfaction
-
Limited integrations
Few integrations with other software and platforms
-
Basic reporting
Limited reporting and analytics features
-
Pricing
Relatively expensive compared to similar products
- Opportunity to expand integrations and partnerships
- Potential to add more advanced reporting and analytics features
- Opportunity to develop a mobile app for increased accessibility
- Increased competition from similar products and new entrants
- Potential decrease in demand due to economic factors
- Increased regulations and compliance requirements for data privacy
Ask anything of Simplesat with Workflos AI Assistant
https://www.simplesat.io
Sign up for free
Review Distribution
-
👍
High - rated users
Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!.I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.
-
🤔
Average - rated users
I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.
-
👎
Low - rated users
We've adopted Simplesat since many years ago now, and looking back I couldn't be happier with the decision we made at that time. Years later it's been a consistent 5 star experience from the quality of the UI, the configuration possibilities of the surveys, the integration with Zendesk ticketing and Explore reporting and last but not least the excellent customer support and service provided by the Simplesat team. We are now working with other branches of our company to help them adopt Simplesat on their instances of Zendesk as well. Five stars!.Initially we were limited by the inability to use multi-brand or mulitple instances of Zendesk with the same instance of Simplesat, but the team helped us overcome the multi-brand early on and we haven't had any issues since.
Media
Simplesat Plan
