SharpenCX | Workflos AppStore

SharpenCX

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Sharpen provides unified contact center software, empowering every agent to deliver engaging customer experiences from anywhere, anytime. Our built-in analytics provide clear insight into agent productivity, call time, and customer interactions, which in turn leads to higher customer satisfaction, agent retention, and revenue growth for your business.

Website

https://sharpencx.com/

Developer

Sharpen Technologies

HQ Location

Indianapolis, IN

Year Founded

2011

Number of Employees

Twitter

@Sharpentech

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SharpenCX Plan

Sharpen Connect $ 25 total cost per user, per month

Unified communications app for everyone in the company Multi-tenant microservices 14 global data regions in 40+ global data centers Active/active and real-time replication Continuous feature release with no downtime AES 256-bit encryption of data at rest and in transit 100% open REST API platform .CX -- object-oriented programming language Automatic lowest latency routing IP phone supported Webphone supported Single sign-on (SSO) supported HIPAA compliant PCI DSS compliant tools GDPR compliance USA federal, state, and local telemarketing regulations TCPA & DNC Compliant 100% web-based Advanced security and policy management Instant global phone number provisioning Latency monitoring tools Simple configuration of features Cloud-native IP PBX Web based developer portal for API's Advanced API log viewer Webhook log viewer Online documentation with code examples Embedded API console 24/7/365 US-based support Enterprise service level agreements Submit and manage cases online Detailed release and feature notes Subscribe to release alerts Knowledge base and online resource center Dedicated Customer Success Manager through life of contract System administrator and supervisor training Well-defined onboarding process

Sharpen Empower $ 139 total cost per user, per month

Full contact center capabilities focused on improving agent and customer experiences. Multi-tenant microservices 14 global data regions in 40+ global data centers Active/active and real-time replication Continuous feature release with no downtime AES 256-bit encryption of data at rest and in transit Purpose-built by our internal development team 100% open REST API platform .CX -- object-oriented programming language Automatic lowest latency routing IP phone supported Single sign-on (SSO) supported HIPPA Compliant & PCI DSS Compliant GDPR compliance USA federal, state, and local telemarketing regulations 100% web-based Advanced security and policy management Instant global phone number provisioning Latency monitoring tools Simple configuration of features Cloud-native IP PBX Web-based developer portal for API's Advanced API log viewer Webhook log viewer Online documentation with code examples Embedded API console 24/7/365 US-based support Enterprise service level agreements Submit and manage cases online Detailed release and feature notes Subscribe to release alerts Knowledge base and online resource center training center System administrator and supervisor training Well-defined onboarding process Dedicated Customer Success Manager through life of contract Integrations with Salesforce, Zendesk, ServiceNow, and more custom options Analytics & Insights Omnichannel Capabilities Whisper, Listen, Barge-In ACD Sharpen Logic (IVR/IVA) Sharpen University (WFO/QA) Post-interaction surveys Sharpen Tables: Custom Data Models Sharpen Actions (Automated Robotic Processes) Sharpen Cadence (Outbound Campaign Manager) Workforce management Domestic local minutes, inbound, and outbound Domestic long distance minutes, inbound, and outbound Port or provision phone numbers Third-party integrations supported Inbound/Outbound calling Webphone supported