ServiceTitan | Workflos AppStore

ServiceTitan

4.2

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ServiceTitan is a cloud-based software platform designed to help service businesses streamline operations, improve sales, provide better customer experiences, lower costs, and manage their business more easily. It offers features such as scheduling, dispatch, invoicing, sales, marketing, reporting, call recording and tracking, paperless invoicing, visual sales tools, and the ability to process credit cards in the field. It is used by over 100,000 professionals and trusted by leading service companies.

Website

http://bit.ly/2hIEWk6

Developer

ServiceTitan

HQ Location

Glendale, CA

Year Founded

2012

Number of Employees

1,941

Twitter

@ServiceTitan

Strengths

Comprehensive features

ServiceTitan offers a wide range of features for managing field service businesses, including scheduling, dispatching, invoicing, and more.
User-friendly interface

The platform is designed to be intuitive and easy to use, with a clean and modern interface.
Mobile app

ServiceTitan has a mobile app that allows technicians to access job information, update job statuses, and communicate with the office while in the field.

Weaknesses

Pricing

ServiceTitan can be expensive, especially for smaller businesses or those just starting out.
Learning curve

While the platform is user-friendly, there is still a learning curve for new users to fully understand and utilize all of the features.
Limited integrations

ServiceTitan has limited integrations with other software, which can be a drawback for businesses that rely on other tools for their operations.

Opportunities

ServiceTitan has the potential to expand into new markets and industries beyond field service, such as construction or manufacturing.
ServiceTitan could benefit from partnerships with other software providers to expand its integrations and offer more comprehensive solutions to customers.
ServiceTitan has the opportunity to expand its reach beyond the US market and into international markets.

Threats

ServiceTitan faces competition from other field service management software providers, as well as from traditional methods of managing field service businesses.
During economic downturns, businesses may cut back on spending for software and services like ServiceTitan.
As with any software that handles sensitive customer and business data, ServiceTitan is at risk for security breaches and data leaks.

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Review Distribution

👍

High - rated users

N/A
🤔

Average - rated users

ServiceTitan has extensive reporting and more permission controls than other software. However, their support team cannot solve challenges with any other issue other than user error. Marketing Pro is overpriced and difficult to utilize. The inventory feature cannot be fully launched with tracking and sync to QuickBooks. ServiceTitan has yet to release the Yext listing after six months, and the listing is changing to ServiceTitan tracking numbers no longer associated with the user. The user is losing leads due to this issue. The experience with ServiceTitan was great up to the point of signing a 2-year contract, but it quickly turned into a nightmare consuming many late nights and many days working on the software, losing the user's sanity so the team could keep theirs. The user left 3 months ago.
👎

Low - rated users

ServiceTitan is the best CRM that the user has used for several years and has recommended it to more than one company. The support team makes the transition easy and painless. ServiceTitan has made dispatching and lead management very easy and transparent.