ServiceDesk Plus
4.1
202
ServiceDesk Plus is a web-based ITIL-ready help desk software with integrated asset and project management. It helps manage IT requests and assets, implement ITIL best practices, and troubleshoot IT service requests faster.
Strengths
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Customizable workflows
Allows for tailored ticket management processes
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Multi-channel support
Enables support through email, phone, and social media
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ITIL readiness
Compliant with ITIL best practices for IT service management
Weaknesses
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Limited reporting capabilities
Reporting options are basic and may not meet all needs
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Steep learning curve
May require significant training to fully utilize all features
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Limited integrations
May not integrate with all desired third-party tools
Opportunities
- Could increase market share by integrating with more popular tools
- Could improve efficiency and accuracy with AI-powered features
- Could attract more customers by offering more robust reporting options
Threats
- May struggle to compete with larger, more established IT service management providers
- Could lead to decreased demand for IT service management software
- Could damage reputation and lead to loss of customers
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ServiceDesk Plus Plan
ServiceDesk Plus offers four pricing plans starting at $0 for the Free version, up to $4995/year for the Enterprise version.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
