Servetel Cloud Call Center is a hosted telephony solution that enables businesses to streamline customer service operations. It helps managers track employee productivity based on various activities including the number of answered/unanswered calls and active or inactive agents using real-time dashboards. Key features of Servetel Cloud Call Center include voice broadcasting, missed call campaigning, interactive voice response (IVR) and mass texting. It lets administrators route calls to specific agents, ensuring a quick response to customer queries along with brand reputation. It offers a call management suite, which helps users automate call recording, forwarding and handling processes. Additionally, it provides businesses with virtual and toll-free numbers to com...