SAP Connector
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The SAP Connector for PureCloud integrates Genesys PureCloud with SAP CRM, allowing contact center agents to access customer relationship data with a simple click, leading to more informed service, decisions, and increased productivity and customer satisfaction.
Developer
Softphone.it
HQ Location
N/A
Number of Employees
28
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Strengths
  • Efficiency

    Automates data transfer between SAP and other systems

  • Accuracy

    Eliminates manual data entry errors

  • Customization

    Flexible configuration options to meet specific business needs

Weaknesses
  • Cost

    Expensive compared to other SAP integration solutions

  • Complexity

    Requires technical expertise to set up and maintain

  • Compatibility

    Limited compatibility with non-SAP systems

Opportunities
  • Growing demand for SAP integration solutions
  • Opportunities to partner with other SaaS providers to expand functionality
  • Opportunities to provide cloud-based SAP integration solutions
Threats
  • Increasing competition from other SAP integration solutions
  • Potential security vulnerabilities in SAP systems
  • Compliance with changing data privacy and security regulations

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SAP Connector Plan

SAP Connector offers a subscription-based pricing model with three versions, starting at $1,500 per year, with increasing features and support.
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