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SAP Agent Performance Management
4.3
5
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Strengths
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Real-time monitoring
Provides real-time monitoring of agent performance
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Customizable dashboards
Offers customizable dashboards for easy data visualization
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Automated coaching
Enables automated coaching to improve agent performance
Weaknesses
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Complex setup
Setup process can be complex and time-consuming
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Expensive
Can be expensive for small businesses
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Limited integrations
Integrations with other software may be limited
Opportunities
- Increasing demand for agent performance management solutions
- Opportunities to expand into new markets
- Potential to add new features and capabilities
Threats
- Competition from other agent performance management software providers
- Potential impact of economic downturn on sales
- Rapid technological advancements may make the software obsolete
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SAP Agent Performance Management Plan
SAP Agent Performance Management offers a subscription-based pricing model with three versions, starting at $1,000 per month.