Samespace
3.7
18
Samespace is a SaaS solution that integrates into any CRM to improve customer experience, increase agent productivity, and save money. It includes a Dialer, IVR, webchat, on-net calls, and AI-powered analytics.
Strengths
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Omnichannel support
Supports multiple channels for customer communication
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AI-powered automation
Uses AI to automate repetitive tasks and improve efficiency
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Real-time analytics
Provides real-time data and analytics for better decision-making
Weaknesses
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Limited integrations
Integration options are limited compared to other SaaS products
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Complex pricing
Pricing structure can be confusing and difficult to understand
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Limited customization
Customization options are limited compared to other SaaS products
Opportunities
- Opportunity to expand integration options and attract more customers
- Opportunity to expand customization options and attract more customers
- Opportunity to capitalize on the growing demand for SaaS products
Threats
- Competition from other SaaS products offering similar features
- Potential impact of economic downturn on customer demand
- Growing concerns around data security and privacy
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Samespace Plan
Samespace offers a tiered pricing model with three versions, starting at $49/user/month, with additional features and support in higher tiers.
Growth
50
Starting at 10 users.
Per-user per month billed annually.
Deployment, Onboarding & Support
Integrations
Webhooks
Call Control API
Insights and Analytics
Voicebot & Chatbot
Skill based Routing
Call Recording
Progressive & Predictive Dialer
Drop Drag & Drop IVR
Webcall
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
