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Customizable
Allows for tailored solutions to meet specific needs
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User-friendly
Easy to navigate and use
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Integration
Seamlessly integrates with other software and platforms
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Limited features
May not have all the features needed for complex operations
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Pricing
May be expensive for small businesses or non-profits
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Customer support
May not have the best customer support
- Can expand to new markets and industries
- Can form partnerships with other software and platforms
- Can add new features to stay competitive
- May face competition from other CRM software
- May be affected by economic downturns and budget cuts
- May face data security threats and breaches
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https://www.bonterratech.com/Review Distribution
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High - rated users
No information provided for high-rated segment.
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Average - rated users
Customers found Salsa CRM easy to use but lacking in some features such as advanced email components. One customer did not know the problems Salsa CRM solved as they had moved on from the product.
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Low - rated users
Customers were disappointed with Salsa CRM, which was purchased from another vendor and had a dated interface. The integration with Salsa Engage was seen as kludgy and there were issues with the automated sequence emails not working dependably. Some customers felt that if Salsa Engage had been built from the ground up with Salsa CRM components, it would have been better.