Salesforce Self-Service (Customer Community)
4.1
172
Salesforce Self-Service is a SaaS solution that enables customers to quickly set up a self-service help center, launch personalized portals and communities, simplify self-service with step-by-step processes and end-to-end workflows, scale support with service embedded directly into their portal, help customers help themselves and each other, deliver a personalized customer experience using automation and chatbots, and create an engaging, branded, mobile experience.
Strengths
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Customizable
Allows for tailored customer experiences
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Efficient
Reduces customer service workload
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Engaging
Encourages customer participation and feedback
Weaknesses
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Costly
May not be affordable for small businesses
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Complex
May require technical expertise to set up and maintain
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Limited Features
May not have all the features needed for certain businesses
Opportunities
- Can improve customer satisfaction and retention
- Can provide opportunities for upselling and cross-selling
- Can help businesses reach new customer segments
Threats
- May face competition from other self-service solutions
- May be vulnerable to cyber attacks and data breaches
- May face challenges integrating with other software and systems
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Salesforce Self-Service (Customer Community) Plan
Salesforce Self-Service (Customer Community) Plan starts at $25/user/month with basic features and increases to $300/user/month for advanced features.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
