Salesforce Feedback Management
4.5
12
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Strengths
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Customizable surveys
Allows for tailored feedback collection
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Integration with Salesforce CRM
Seamlessly integrates with existing Salesforce systems
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Real-time reporting
Provides immediate insights into customer feedback
Weaknesses
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Limited survey design options
May not offer as much flexibility in survey creation
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High cost
May not be affordable for smaller businesses
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Steep learning curve
May require significant training to use effectively
Opportunities
- Can be used in a variety of industries
- Potential to expand beyond Salesforce users
- Could attract more customers with more customization options
Threats
- May lose market share to similar products
- Could harm reputation and deter potential customers
- Could impact data collection and storage practices
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Salesforce Feedback Management Plan
Salesforce Feedback Management offers three pricing tiers starting at $25/user/month with increasing features such as custom branding and advanced reporting.
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