Salesforce Communications Cloud
4.4
25

Not Claimed

Salesforce Communications Cloud is a platform that offers integrated sales and service solutions for B2C, B2B, and wholesale customers and employees. It helps reduce system complexity, create seamless digital experiences, launch offers and services quickly, and automate business processes for CSPs.
Developer
Salesforce
HQ Location
San Francisco, CA
Year Founded
1999
Number of Employees
73,943
Strengths
  • Integration

    Seamless integration with other Salesforce products

  • Customization

    Highly customizable to fit specific business needs

  • Analytics

    Robust analytics and reporting capabilities

Weaknesses
  • Pricing

    Relatively high pricing compared to competitors

  • Complexity

    Can be complex and difficult to navigate for new users

  • Training

    May require extensive training for full utilization

Opportunities
  • Opportunity to expand into new markets and industries
  • Potential for continued innovation and development
  • Opportunity to form strategic partnerships with other SaaS providers
Threats
  • Intense competition from other SaaS providers in the market
  • Potential security breaches and data privacy concerns
  • Increased regulation and compliance requirements

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Salesforce Communications Cloud Plan

Salesforce Communications Cloud offers three pricing plans starting at $400/month, with additional features and customization options available at higher tiers.
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