Retently | Workflos AppStore

Retently

4.8

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Retently is a customer experience management company that helps teams understand their customers and take feedback-based actions. They offer personalized surveys to collect feedback, automate follow-up messages to increase customer retention, and provide analysis to understand customer sentiment and predict future behavior.

Website

http://retently.com

Developer

Retently

HQ Location

Mountain View, California

Year Founded

2015

Number of Employees

Twitter

@retently

Strengths

Easy to use

Intuitive interface and simple setup process
Automated feedback collection

Saves time and ensures consistent feedback collection
Real-time analytics

Provides instant insights into customer satisfaction levels

Weaknesses

Limited integrations

Does not integrate with as many third-party tools as some competitors
Limited customization options

May not meet the needs of businesses with specific feedback collection requirements
Limited survey types

Only offers NPS and CSAT surveys, may not be suitable for businesses requiring more survey types

Opportunities

Could increase market share by integrating with more third-party tools
Could attract more customers by offering a wider range of survey types
Could increase revenue by expanding into new geographic markets

Threats

Competitors with more features and integrations could attract customers away
A recession could lead to decreased demand for customer feedback tools
Increased regulations around data privacy could impact the collection and use of customer feedback data

Ask anything of Retently with Workflos AI Assistant

http://retently.com

Apolo

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