Radiance Labs is a customer success solution that helps eCommerce businesses utilize the built-in communication tools to manage the entire customer lifecycle, from marketing to customer support from within a unified platform. It lets team members set up omnichannel communications across multiple platforms, such as Web chats, WhatsApp, Facebook Messenger, and SMS. Radiance Labs enables staff members to create custom templates and utilize natural language understanding (NLU) technology to automatically respond to customer service inquires. With the audience-building tools, employees can deploy multiple widgets and conversation flows to manage customer interactions for account linking, reorders, checkout, subscriptions, recommendations, and product quizzes. Additionally, ...