Qualtrics CustomerXM
4.6
243
Qualtrics CustomerXM is a cloud-based customer experience management system that helps businesses monitor customer interactions and forecast purchase behavior. Its features include NPS tracking, audience segmentation, communication management, and survey design. The application has a digital CX feature that lets marketers launch surveys, collect feedback, and share reviews on social media channels. It also assists team members with collaboration, scheduling, and task assignment. The solution integrates with third-party platforms such as SAP, Salesforce, and JIRA.
Strengths
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Versatile
Can be used for various types of customer feedback and research
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Real-time insights
Provides immediate feedback and analysis
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Customizable
Can be tailored to specific business needs
Weaknesses
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Expensive
May not be affordable for small businesses
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Steep learning curve
May require significant training to use effectively
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Limited integrations
May not integrate with all necessary software
Opportunities
- Increasing importance of customer experience in business success
- Opportunity to expand globally
- Opportunity to integrate with more software providers
Threats
- May lose market share to competitors
- Decreased demand for customer feedback software during economic downturns
- Increased scrutiny on data privacy may impact customer trust
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https://www.qualtrics.com/customer-experience
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Review Distribution
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👍
High - rated users
Customers are impressed with the dashboard tools provided by Qualtrics CustomerXM.
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🤔
Average - rated users
No information available for mid-rated segment.
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👎
Low - rated users
Customers feel that Qualtrics CustomerXM is not useful for small- and mid-size businesses or those using it for unique program solutions.
Media
Qualtrics CustomerXM Plan
Qualtrics CustomerXM offers three pricing plans starting at $1,500/year, with increasing features and capabilities for customer experience management.
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