QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent tool that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different domains can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of targeting any robust specific requirement. Etech QEval is completely customizable to accomplish specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues within their teams.