PureInsights Historic (formerly known as PureInsights Enterprise) helps simplify CX reporting for contact center supervisors and managers and make things easy to create and deliver custom reports. For IT, Telecom and the Business Intelligence and Analytics Team, PureInsights provides access to the detail CX data plus any custom data (Genesys Cloud Participant Data, custom attributes, Key / Value Pairs KVP) you have tagged conversations with in Genesys Cloud. We also have reports tailored for verticals such as BPOs, Healthcare, Insurance, Finance and Retail. For Contact Center Supervisors, Managers and Telecom: Do you Need custom reports for Genesys Cloud but are not an expert on Tableau or PowerBI? We have you covered! PureInsights Business Intelligence (PIBI) provides: - An easy-to-use, drag and drop interface - Schedule and delivery via email as a clean Excel workbook or PDF IT and Business Intelligence and Analytics Teams: PureInsights Historic also includes access to our data so you can leverage your own BI stack as follows: - Use popular reporting tools such as PowerBI, Tableau, MicroStrategy, Crystal, Looker and more to connect directly to our historic database of your Genesys Cloud data. - Setup your own ETL process to copy data from our cloud-based data storage in AWS into your data lake or data warehouse. - Both PIBI and SQL access are included in the subscription, making PureInsights Historic an affordable, one stop shop for all of your Genesys Cloud historic data and custom data needs. And you need data, lots of it, such as: - The complete omni-channel CX data - IVR data (custom and Flow Outcomes) - Participant/Custom data - Transfer insights including agents, queues and external phone numbers - Skills - WFM - Dialer - Evaluations - Speech Sentiment Analysis - User details, Queue Membership, and Locations And more!