Providertech's CareMessenger is a HIPAA compliant text messaging solution that allows your practice staff and physicians to more efficiently communicate with each other and patients while maintaining the privacy of your patients’ Protected Health Information (PHI) and complying with HIPAA requirements. CareMessenger's HIPAA compliant text messaging benefits for healthcare organizations and practices include: Improved care plan adherence. Providers and care managers can use secure messaging to stay connected to their patients in-between visits. When patients receive education and navigation tips via text and are prompted to follow-up with their care provider using secure messaging, they’re more likely to adhere to their provider's instructions. Streamlined communication workflows. Providertech’s HIPAA compliant texting platform allows healthcare organizations and providers to customize texting rules based on their needs while leveraging messaging templates to save time. This allows healthcare professionals the ability to scale their patient outreach using automation without losing personalization. Timely service recovery and enhanced patient experience. Healthcare practices can send patient satisfaction surveys in real-time using secure messaging. This allows patients to respond right away with details about their experience. When a patient communicates dissatisfaction, practice staff can follow up with service recovery immediately, often providing resolution before the patient’s frustration escalates. Increased patient access. Our HIPAA compliant texting app allows healthcare practices to better manage appointments allowing patients to easily respond to automated text reminders with the ability to confirm, reschedule, or cancel upcoming appointments. It also provides patients with a secure channel to respond with other important information. As a result, providers can more efficiently maximize their scheduling capacity without needing to manually call individual patients.