Prodsight is a SaaS app that automatically analyzes Zendesk and Intercom conversations for topics and sentiment, producing a continuously updated report on the most common user issues. It helps Customer Support Managers stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. Product Managers can use it to identify feature requests and usability issues, prioritize product roadmaps, and get buy-in from team mates. A free 7-day trial is available.