OTRS | Workflos AppStore

OTRS

4.3

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OTRS is a customizable support desk that manages workflows and structures communication.

Website

https://www.otrs.com/

Developer

OTRS Group

HQ Location

Oberursel, Germany

Year Founded

2003

Number of Employees

Twitter

@OTRSGroup

Strengths

Customizable

OTRS can be customized to fit the specific needs of a business.
Open-source

OTRS is an open-source software, which means it is free to use and can be modified by users.
Scalable

OTRS can be scaled to fit the needs of businesses of all sizes.

Weaknesses

Complexity

OTRS can be complex to set up and use, requiring technical expertise.
Limited integrations

OTRS has limited integrations with other software, which can limit its functionality.
Outdated interface

OTRS has an outdated interface that can be difficult to navigate.

Opportunities

As the demand for IT service management (ITSM) grows, OTRS has the opportunity to expand its user base.
As businesses focus more on customer service, OTRS can position itself as a tool to improve customer support.
OTRS has the opportunity to expand into new markets and industries.

Threats

OTRS faces competition from other ITSM software providers.
As an open-source software, OTRS may face security concerns and vulnerabilities.
OTRS may struggle to keep up with the pace of innovation in the ITSM industry.

Ask anything of OTRS with Workflos AI Assistant

https://www.otrs.com/

Apolo

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