osTicket
4.2
89
osTicket is an open source support ticket system that routes inquiries from various sources into a web-based customer support platform.
Strengths
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Open-source
Free to use and customizable
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Easy to use
Intuitive interface and simple setup
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Multi-channel support
Supports email, phone, and social media channels
Weaknesses
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Limited features
Lacks advanced features like automation and reporting
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Limited integrations
Few integrations with other software
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Limited support
Community support only, no official support team
Opportunities
- Increasing popularity among small businesses
- Open-source nature allows for customization and development
- Potential for more integrations with other software
Threats
- Competition from other help desk software providers
- Open-source nature may lead to security vulnerabilities
- Lack of development may lead to obsolescence
Ask anything of osTicket with Workflos AI Assistant
http://osticket.com/
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Review Distribution
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👍
High - rated users
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Average - rated users
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👎
Low - rated users
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Media
osTicket Plan
osTicket offers a free open-source version and a paid cloud-hosted version starting at $9.99 per agent per month.
Self Hosted
OSTicket Support Ticket System
Web and database server
Install and set up required
Community supported
Email Integration: Additional set up required
SSL Encryption: Additional set up required
Cloud Hosted
SupportSystem
Installation & set up is On demand, ready immediately
Email and phone support
Free walk-through session
Email Integration: Supported out of the box
SSL Encryption is included
Managed Upgrades & Maintenance is included
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
