Oracle Field Service Cloud
3.9
138
Oracle Field Service Cloud is a cloud-based field service and customer communications solution that uses time-based, self-learning, and predictive technology to collect data from the field and accurately predict future events. It is an end-to-end solution that connects all activities using patented technologies and includes modules such as Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication. It can be integrated with any CRM or ERP system and is device agnostic.
Strengths
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Customizable workflows
Ability to create and modify workflows to fit specific business needs
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Real-time visibility
Provides real-time visibility into field operations and technician performance
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Mobile app
Comes with a mobile app for technicians to access job information and update statuses on-the-go
Weaknesses
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Complex setup
Can be difficult and time-consuming to set up and configure
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Expensive
Pricing can be high, especially for smaller businesses
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Limited integrations
Integrations with other software may be limited or require additional development work
Opportunities
- Field service management software is in high demand as more businesses adopt mobile and remote workforces
- Opportunity to expand into new markets and industries that require field service management solutions
- Opportunity to partner with other software providers to expand integrations and functionality
Threats
- Competitors offering similar solutions may take market share
- Economic downturns may lead to decreased demand for field service management software
- Advancements in technology may make current solutions obsolete or less desirable
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Oracle Field Service Cloud Plan
Oracle Field Service Cloud offers a subscription-based pricing model with three versions, starting at $100 per user per month.
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