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Affordable pricing
OnPay offers competitive pricing for its payroll and HR services.
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User-friendly interface
OnPay's platform is easy to navigate and use, even for those without payroll experience.
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Automated tax filing
OnPay automatically files and pays federal, state, and local payroll taxes on behalf of its users.
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Limited integrations
OnPay has fewer integrations with other software compared to some of its competitors.
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No mobile app
OnPay does not have a mobile app, which may be inconvenient for some users.
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Limited HR features
OnPay's HR features are more basic compared to some of its competitors.
- OnPay could expand its integrations with other software to attract more users.
- OnPay could add more advanced HR features to its platform to compete with other HR software providers.
- OnPay could expand its services to other countries to reach a wider market.
- OnPay faces competition from other payroll and HR software providers, which could impact its market share.
- Changes in tax laws could impact OnPay's ability to accurately file and pay payroll taxes on behalf of its users.
- An economic downturn could impact OnPay's revenue if businesses cut back on payroll and HR services.
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Review Distribution
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👍
High - rated users
I like how easy it was to get started, without being required to work through a salesperson.Customer service since signup has been incredibly disappointing.
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👎
Low - rated users
I was able to get up in running and execute an actual payroll in less than an hour.The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.
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