Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. Cloud Contact Center allows marketing professionals to build, measure, manage and run campaigns using a customized script, settings or contact list. The solution enables automatic distribution of calls based on various criteria such as date, call lists, device, geography, load balancing and agent status. Supervisors can conduct agent's call surveys, record calls, determine the number of calls handled or overflowed and evaluate waiting or abandonment time. The customizable dashboard lets managers schedule reports, control agent’s time and track conversations. It includes an IVR feature,...