Omilia is a global conversational intelligence provider of automatic speech recognition solutions to companies across sectors in North America, Canada, and Europe. Its growing global footprint and innovative approach are helping industries with a large volume of customer service interactions become smarter, quicker and better at serving their customers. Omilia offers a Conversational AI platform for no-code, enterprise scale customer service automation, across voice and textual channels, offering hyper-tuned out-of-the-box industry models and ready-to-go integration with most leading CCaaS platforms. Omilia’s differentiated approach leverages Natural Language Understanding and Speech Recognition to provide a conversational interface supported by natural language and deep context understanding with 96% semantic accuracy. Its conversational AI solutions implicitly learn dialects, accents, and new vocabulary through training. Omilia’s proprietary technology suite is powering the IVR of some of the largest banks, insurance, telecommunications and utility companies across the world. Some of the amazing results achieved by these companies include #1 J.D.Power ranking, 50% Decrease in Average Handling Time, 40% Increase in Self Service Usage and tens of millions of dollars in contact center cost savings.