Odyssee Field Service
4.4
2
Odyssee Service is a cloud-based field service platform that allows businesses of all sizes to communicate between external service teams, field service planners, and customer service representatives. It offers tools for managing invoicing, work orders, and client approvals on site through mobile devices. The platform also includes a contract module for managing service level agreements, preventative maintenance schedules, and customer contracts, as well as a service scheduling module for scheduling jobs and accessing schedules for individual service staff. The time registration module allows field service staff to track hours worked, and managers can pro...
Strengths
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Mobile app
Allows field workers to access information and update data on the go
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Real-time tracking
Provides real-time visibility into field operations and worker locations
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Automated scheduling
Optimizes scheduling and dispatching of field workers based on availability and location
Weaknesses
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Limited integrations
May not integrate with all existing software systems, requiring manual data entry
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Complex pricing
Pricing structure may be difficult to understand and may not be transparent
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Limited customization
May not offer extensive customization options for specific business needs
Opportunities
- Increasing need for field service management solutions due to remote work and pandemic-related changes
- Opportunities to expand into new markets and industries
- Potential to add new features and functionality to stay competitive and meet evolving customer needs
Threats
- Competitors offering similar solutions may take market share
- Economic downturns may lead to decreased demand for field service management solutions
- Security breaches or data leaks may damage reputation and lead to loss of customers
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Odyssee Field Service Plan
Odyssee Field Service offers a tiered pricing strategy with three versions, starting at $49 per user per month.