Odoo Help Desk | Workflos AppStore

Odoo Help Desk

3.7

Request Demo

Not Claimed

Agile Helpdesk is praised for its excellent customer service.

Website

https://www.odoo.com

Developer

Odoo

HQ Location

Brussels, Belgium

Year Founded

2005

Number of Employees

2,855

Twitter

@Odoo

Strengths

Customizable

Flexible and can be tailored to specific business needs
Integrated

Seamlessly integrates with other Odoo modules
Automated

Automates ticket routing and escalation

Weaknesses

Limited Features

Lacks some advanced features found in other help desk software
Complexity

Can be difficult to set up and configure
Cost

Can be expensive for small businesses

Opportunities

Increasing demand for help desk software presents growth opportunities
Potential to expand into other Odoo modules and services
Opportunities to form partnerships with other software providers

Threats

Intense competition from established help desk software providers
Economic downturns can lead to decreased demand for software services
Security breaches can damage reputation and lead to loss of customers

Ask anything of Odoo Help Desk with Workflos AI Assistant

https://www.odoo.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

Review Distribution

👍

High - rated users

No high-rated segment provided.
🤔

Average - rated users

Customers like the price of Odoo Help Desk, but dislike the lack of customization options, poor satisfaction survey, numerous bugs, and difficulty in contacting customer care. The design is also outdated. However, using the platform has helped reduce costs and better attend to inquiries.
👎

Low - rated users

No low-rated segment provided.