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AI-powered
Uses AI to analyze customer interactions and provide insights
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Real-time
Provides real-time feedback to agents during customer interactions
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Scalable
Can be used by small teams or large enterprises
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Limited integrations
May not integrate with all existing software used by a company
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Cost
May be expensive for smaller companies
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Language support
May not support all languages spoken by customers
- Demand for AI-powered customer service solutions is increasing
- Can expand to new markets and industries
- Can add new features to stay competitive
- Competitors may offer similar or better solutions
- May face regulatory challenges related to data privacy and security
- Demand for customer service solutions may decrease during an economic downturn
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Review Distribution
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👍
High - rated users
The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
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