Nixxis Contact Suite
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Nixxis Contact Suite is a Contact Centre software solution used by over 100,000 daily users worldwide. Nixxis is a leading European publisher of this software and has partnerships with a large network of representatives. Over 1,000 companies benefit from their professional services.
Strengths
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Omnichannel capabilities
Ability to handle multiple communication channels
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Scalability
Ability to handle large volumes of contacts and agents
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Customization
Flexible and customizable to meet specific business needs
Weaknesses
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Complexity
Steep learning curve and complex setup
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Cost
Relatively expensive compared to other solutions
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Limited integrations
Limited integrations with other software and tools
Opportunities
- Increasing demand for omnichannel contact center solutions
- Opportunities to expand into new markets and regions
- Opportunities to add new features and capabilities to stay competitive
Threats
- Intense competition from other contact center software providers
- Potential impact of economic downturn on demand for contact center solutions
- Potential impact of regulatory changes on the contact center industry
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http://www.nixxis.com
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Nixxis Contact Suite Plan
Nixxis Contact Suite offers a flexible pricing model with different versions and features, tailored to meet the needs of each customer.
ENTERPRISE
120
seat/month
€1.09 Hourly
All Professional features plus: Workforce management, Customer Satisfaction Surveys.
SOCIAL MEDIA & MESSAGING OPTION
20
seat/month
Social Media and Messaging Add-ons on top of the standard packages.
Messaging included: WhatsApp, Facebook Messenger, Twitter (private) , Apple Business Chat, Telegram, RCS.
Social Media included: Facebook, Instagram, Twitter, LinkedIn , YouTube , Telegram , Google My Business.
PROFESSIONAL
100
seat/month
91c Hourly
All Essentials features plus: Quality Management & compliance, Speech-to-Text analytics , Lowest telecom rates.
ESSENTIALS
70
seat/month
64c Hourly
All Express features plus: Integrated softphone, Chatbot integration, Multiple outsourcers, Text-to-Speech.
EXRESS
50
seat/month
45c Hourly
Multiple Inbound, Advanced Outbound (including predictive dialing) , Unlimited Email & Chat , Blending , Historical & Real time reporting, Performance dashboards, CRM/ERP integration.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
