The NICE Virtual workforce comprises software robots with the capabilities to automate end-to-end processes in an unattended fashion, or support the employee directly from their desktop, in an attended fashion, when they are servicing customers over the phone or handling routine back office processes. NICE's unique Automation Finder for desktop process mining is included with NICE's attended solution, NEVA. It leverages Desktop Analytics and machine learning to accurately pinpoint the most optimal business processes to automate.